I have come to the frightening conclusion that I am the decisive element.
It is my personal approach that creates the climate.
It is my daily mood that makes the weather.
I possess tremendous power to make life miserable or joyous.
I can be a tool of torture or an instrument of inspiration.
I can humiliate or humor, hurt or heal.

In all situations, it is my response that decides whether a crisis is escalated or de-escalated, and a person is humanized or de-humanized.

If we treat people as they are, we make them worse.
If we treat people as they ought to be, we help them become what they are capable of becoming.

 Goethe, 1749-1832